Policies

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THE VVGS reserves the right to grade any POP according to the company's grading process and the decision of the grade is at the discretion of THE VVGS and is not negotiable.

The customer agrees that the decision of the grade given to any product is final.  Even in the situation where the grade assigned is NG (Not Gradable) the customer understands that THE VVGS has the right to make that decision and this does not exempt the customer from paying the complete agreed upon grading price, and no refunds will be given for any grade (see Policy on Returns, Exchanges, and Refunds below).

Returns are allowed if there is any defect in the Ark (the acrylic case), or if there is any mistake on the labels applies to the Ark.  In any case, THE VVGS must agree that the Ark is defective, or that the label actually contains mistakes.  If THE VVGS agrees that there is a defect or mistake, it will be corrected, and shipping will be paid for (both directions) by THE VVGS.  THE VVGS will make it right!  Please contact us prior to returning, so we can issue your pre-paid shipping label and make sure we understand that your shipment is on its way.

Exchanges are only allowed at the discretion, and approval of, THE VVGS.

Refunds will only be allowed if we are notified and no work has been begun on the grading of the product.  In this situation, shipping charges will be the responsibility of the customer.  All refunds must be approved by THE VVGS.

In any case, please contact THE VVGS at the phone number or email listed below and let us know what your situation is and what you are expecting.  We do everything reasonable to exceed your expectations.

Any items that have been sent to The VVGS for services to be rendered, but not paid for, will be deemed abandoned after 90 days, and will become the property of The VVGS.  It is the customer's responsibility to remain in contact with us concerning items that have been shipped to The VVGS, and to keep us informed of what the status of the items are, and to pay for any services that are desired.  At the end of the 90 day period, The VVGS may dispose of any abandoned items in any way that they choose, including offering those items for sale, to recover our costs of storing and documenting those items.  Please do not send items to The VVGS and expect us to know what actions you want us to make, and without making any payments. 

Abandoned items will NOT be returned.  If you would like for The VVGS to return any items before the end of the 90 day period, you should contact us and pay for return or forward shipping.  Disposal of any abandoned items is at the discretion of The VVGS.

Understand that, especially during this pandemic time, that deliveries sometimes take much longer than expected due to the large increase in traffic.  All carrieres have suspended their guarantees that packages will be delivered on any kind of specific schedule.  Also understand that not all carriers have the same reliability, especially as it concerns their tracking system.  The USPS is notorious about having incomplete, or inaccurate, or missing information dealing with their tracking, as well as providing little, or no, information concerning thier shipments.  

If you have any damage to your shipment, you should contact the carrier directly.  They have the responsibility to insure that your package is delievered in good condition.

Concerning "lost" packages, THE VVGS will only be liable for lost, misplaced, or stolen packages or items getting graded after 60 days have passed from the time that the package was delivered to a carrier to be shipped.  This allows the carrier sufficient time to acertain the location of the misplaced package.  THE VVGS will only be liable for replacing the "lost" item with one of the same type, number, and condition of the item that was provided to THE VVGS. 

If you have a concern about the timliness and security of your package we would strongly suggest that you use a carrier other than the USPS.  We would also encourage you to protect your items by using the Ark Shipping Experience (see the page in the menu at the top of this page for more info).