THE VVGS reserves the right to grade any POP according to the company's grading process and the decision of the grade is wholly at the discretion of THE VVGS and is not negotiable.
The customer agrees that the decision of the grade given to any product is final. Even in the situation where the grade assigned is NG (Not Gradable) the customer understands that THE VVGS has the right to make that decision and this does not exempt the customer from paying the complete agreed upon grading price, and no refunds will be given for any grade (see Policy on Returns, Exchanges, and Refunds below).
Returns are allowed if there is any defect in the capsule (the acrylic case), or if there is any mistake on the labels applied to the capsule, or any defect in how the capsule was sealed. In any case, THE VVGS must agree that the capsule is defective, or that the label actually contains mistakes, or if the capsule was not sealed to our specifications. If THE VVGS agrees that there is a defect or mistake, it will be corrected, and shipping will be paid for (both directions) by THE VVGS. THE VVGS will make it right! Please contact us prior to returning, so we can issue your pre-paid shipping label and make sure we understand that your shipment is on its way.
Exchanges are only allowed at the discretion, and approval of, THE VVGS.
Refunds will only be allowed if we are notified and no work has been begun on the grading of the product. In this situation, any and all shipping charges will be the responsibility of the customer. All refunds must be approved by THE VVGS.
In any case, please contact THE VVGS at the phone number or email listed below and let us know what your situation is and what you are expecting. We do everything reasonable to exceed your expectations.
As a part of our order processing, THE VVGS collects information about our clients such as your name, address, and what items you have ordered. Just so you know, we NEVER release, sell, barter, or in any other way, allow that client information to be used by any other party. We value your privacy and consider that a trust between THE VVGS and you, our client, that is not to be broken. We take that very seriously.
In relation to that, we do sometimes use pictures that we have taken of your POP, either graded or ungraded, and use those pictures in our promotional material (on our website, emails, facebook posts, instagram posts, etc.) Once again, we will NOT in any case reveal who the grading was for or any other client information. If you have any questions about this, just let us know.
Any items that have been sent to THE VVGS for services to be rendered, but not paid for, will be deemed abandoned after 90 days in our possession, and will become the property of THE VVGS. It is the customer's responsibility to remain in contact with us concerning items that have been shipped to THE VVGS, and to keep us informed of what the status of the items are, and to pay for any services that are desired. At the end of the 90 day period, THE VVGS may dispose of any abandoned items in any way that they choose, including offering those items for sale, to recover our costs of storing and documenting those items. Please do not send items to THE VVGS and expect us to know what actions you want us to take, and without making any payments.
Abandoned items will NOT be returned. If you would like for THE VVGS to return any items before the end of the 90 day period, you should contact us and pay for return or forward shipping. Disposal of any abandoned items is at the discretion of THE VVGS.
Understand that, especially during this pandemic time, that deliveries sometimes take much longer than expected due to the large increase in traffic. All carriers have suspended their guarantees that packages will be delivered on any kind of specific schedule. Also understand that not all carriers have the same reliability, especially as it concerns their tracking system. The USPS is notorious about having incomplete, or inaccurate, or missing information dealing with their tracking, as well as providing little, or no, information concerning thier shipments.
If you have any damage to your shipment, you should contact the carrier directly. They have the responsibility to insure that your package is delivered, and it is in good condition.
Concerning "lost" packages, the carrier is liable for lost, misplaced, or stolen packages. THE VVGS will assist in any way possible, but the liability belongs to the carrier. You need to work with them, according to their terms, in getting any type of recovery or compensation. Make sure that you insure all orders to an amount that you would be satisfied with if the package is lost, or damaged, in shipment.
If you have a concern about the timliness and security of your package we would strongly suggest that you use a carrier other than the USPS. We would also encourage you to protect your items by using the Ark Shipping Experience (see the page in the menu at the top of this page for more info).
Trademarks and copyrights of individual items on this webpage are owned by their respective companies.
THE VVGS and by Sean LLC are not representatives or affiliates of Funko.
POP! is a registered trademark of Funko.
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